These Terms and Conditions ("Terms") govern the use of the Vehicle Service History platform ("VSH", "Platform", "Service"), operated by Carchive Limited ("we", "us", "our").
By using the Platform, including uploading, viewing or accessing a service record, you agree to be bound by these Terms.
1. About Vehicle Service History
Vehicle Service History (VSH) is a digital vehicle service-record platform designed to allow approved automotive garages to upload service and repair records carried out by them and to allow vehicle owners and other authorised users to access and transfer those records.
The purpose of VSH is to provide a convenient digital record of work carried out on a vehicle, making relevant service information easier to access and transfer when a vehicle changes garage or owner.
VSH is a record-management and information platform only. It does not inspect vehicles, carry out repairs, certify mechanical condition, provide vehicle valuations, arrange vehicle sales or provide financial, legal, insurance or mechanical advice.
2. Ownership of the Platform
VSH is owned and operated by Carchive Limited. All intellectual property rights, trademarks, branding, software, content, designs, logos, text, graphics and functionality remain the property of Carchive Limited or its licensors.
3. Approved Automotive Garages
Service records may be uploaded by automotive garages approved or authorised by VSH. Approval gives a garage access to the VSH upload facility but does not mean that VSH has independently inspected, audited or certified every record uploaded by that garage.
Garages are responsible for ensuring that they have the authority to upload each service record and that the information submitted is accurate and relates to work actually carried out by them.
4. Uploading Service Records
VSH currently does not charge garages to upload service records through the standard VSH upload facility.
A garage should make the relevant vehicle owner/customer aware that a service record has been uploaded to VSH. The garage is responsible for providing any notices or obtaining any permissions that are required under applicable law or its relationship with its customer.
Where VSH later provides integration with a Garage Management System (GMS) or another third-party system to automate or simplify uploads, VSH may introduce charges for that integration or related services. Any applicable charges will be communicated before they apply.
5. Accuracy and Authenticity of Records
VSH does not routinely independently verify, inspect or authenticate every service record uploaded to the Platform.
The garage that uploads a record is responsible for the accuracy, completeness and authenticity of the information it submits and for ensuring that the record reflects work actually carried out by that garage.
VSH may investigate records where it receives a reasonable complaint, identifies suspected misuse, or otherwise considers investigation appropriate. VSH may amend, restrict or remove records or access where reasonably necessary.
6. Vehicle History Is Not a Complete Vehicle Condition Report
The presence of a service record on VSH does not mean that a vehicle is mechanically sound, roadworthy, accident-free, free from outstanding faults, or suitable for purchase.
The absence of a service record does not mean that work was not carried out. VSH only contains records that have been uploaded to the Platform by participating garages or through supported integrations.
7. Vehicle Sales and Financial Responsibility
VSH is not a vehicle marketplace, valuation service or financial service. VSH does not determine or guarantee the value, selling price, purchase price or condition of any vehicle.
To the fullest extent permitted by law, Carchive Limited shall not be responsible for financial loss, loss of profit, loss of opportunity, loss of a vehicle sale or purchase, reduction or increase in vehicle value, transaction failure, or any other financial consequence arising from a user's reliance on information contained within VSH.
Any decision to purchase, sell, value, repair, insure, finance or otherwise deal with a vehicle remains solely the responsibility of the relevant user and should be based on appropriate independent checks and professional advice where necessary.
8. Platform Availability and Data
We aim to provide reliable access to VSH but do not guarantee uninterrupted availability. The Platform may be unavailable because of maintenance, updates, technical failures, security measures or third-party service interruptions.
VSH will take reasonable technical and organisational measures to protect information held on the Platform. However, no internet-based system can guarantee complete security or uninterrupted access.
9. Data and Privacy
VSH is designed to operate primarily using vehicle and service information. Depending on the information supplied and the circumstances, some information may constitute personal data under applicable data protection law. VSH will process information in accordance with its Privacy Policy.
VSH does not sell service-history data or personal information to third parties. VSH may use service providers and technology providers where necessary to operate, secure and maintain the Platform.
10. User Responsibility
Users must not upload or use the Platform for unlawful, fraudulent or misleading purposes. Users must not attempt to gain unauthorised access to the Platform, interfere with its security, scrape or systematically extract data without permission, or upload malicious software.
11. Third-Party Systems and GMS Integrations
VSH may integrate with third-party Garage Management Systems or other technology providers. Such integrations may allow service records to be transferred automatically or with reduced manual input.
VSH is not responsible for errors, outages, omissions or failures caused by third-party systems outside VSH's reasonable control.
12. Limitation of Liability
To the fullest extent permitted by law, Carchive Limited shall not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of a sale, loss arising from a vehicle purchase, or financial loss resulting from inaccurate, incomplete, unavailable or incorrectly uploaded vehicle information.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under the laws of England and Wales.
13. Suspension and Termination
We may suspend or terminate a garage's or user's access where there is a breach of these Terms, suspected fraud or misuse, a security concern, unlawful activity, or where continued access could create a risk to the Platform or its users.
14. Changes to These Terms
We may amend these Terms from time to time. Updated Terms will be published on the VSH website or Platform. Where changes materially affect users, we will provide notice where reasonably appropriate.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with the Service shall be subject to the courts of England and Wales, subject to any applicable mandatory legal rights.
16. Contact
Carchive LimitedEmail: contact@carchive.ukWebsite: vehicleservicehistory.co.uk