Vehicle Service History ("VSH", "we", "us", "our") is owned and operated by Carchive Limited. We are committed to protecting personal information and handling it in accordance with the UK GDPR and the Data Protection Act 2018.
1. What VSH Does
VSH provides a digital database for vehicle service and repair records. Approved automotive garages can upload records of work they have carried out so that a digital service history can be associated with the relevant vehicle and made accessible to the vehicle owner and other permitted users.
VSH is not intended to collect unnecessary customer personal information. The core service-history information may include vehicle registration, mileage, service date, work carried out, parts or components invoiced and other information necessary to describe the service event.
2. Information We May Collect
Vehicle registration number.
Service and repair dates.
Mileage recorded at the time of service.
Parts, components and work recorded on the service invoice.
Information relating to the garage or system that submitted the record.
Account and login information for garages and other registered users, where applicable.
Technical, security and usage information necessary to operate and protect the Platform.
VSH does not require a vehicle owner's name, address, telephone number or payment-card details as part of the core vehicle service record. Users and garages should not upload unnecessary personal information into service records.
3. Vehicle Registration Numbers and Personal Data
A vehicle registration number can, in some circumstances, be capable of being linked to an identifiable individual. VSH therefore treats applicable information in accordance with data protection law where it constitutes personal data.
4. How We Use Information
To create and maintain digital vehicle service histories.
To allow authorised users to access and transfer service-history information.
To associate service records with the correct vehicle.
To maintain the security and integrity of the database.
To investigate suspected inaccurate, fraudulent or abusive records.
To provide and improve the Platform and supported integrations.
To comply with legal and regulatory obligations.
5. We Do Not Sell Service-History Data
VSH does not sell service-history data or personal information to third parties.
VSH may disclose information to trusted technology, hosting, security or integration providers where this is necessary to operate the Platform, or where disclosure is required by law.
If VSH introduces a third-party integration or commercial service in the future, the relevant privacy information and terms will be updated where required.
6. Garage Uploads and Customer Awareness
The automotive garage that creates and uploads a service record is responsible for ensuring that its customer has been made aware that the service record is being uploaded to VSH and for complying with any applicable data protection requirements relating to the information it provides to VSH.
Garages must not upload information they are not legally entitled or authorised to provide.
7. Data Accuracy
The garage or system submitting a service record is responsible for the accuracy of the information supplied. VSH does not routinely independently verify every service record.
If you believe a record is inaccurate, relates to the wrong vehicle, was uploaded without proper authority, or otherwise raises a data protection concern, you may contact VSH using the details below.
8. Data Retention
VSH is intended to provide a continuing digital vehicle service history that can remain useful when a vehicle changes garage or ownership. Service records may therefore be retained for as long as reasonably necessary to provide and protect the Service, subject to applicable data protection law, legal requirements and valid requests concerning personal data.
Where information is no longer required, or where deletion or restriction is legally required, VSH will take appropriate steps in accordance with applicable law.
9. Your Data Protection Rights
Where UK GDPR applies, individuals may have rights including access, rectification, erasure, restriction of processing, data portability and objection, subject to legal limitations and the circumstances of the processing.
Requests can be submitted using the contact details below. We may need to verify identity and establish the relevant vehicle or record before taking action.
10. Data Security
We take reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online system can guarantee complete security.
11. Third-Party Services
VSH may use third-party hosting, infrastructure, authentication, email, security, database and integration services. These providers may process information on VSH's behalf and are expected to apply appropriate security and confidentiality measures.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on the VSH website or Platform.
13. Contact Us
Carchive Limited13 Queens Cresent, Stoke-Sub-Hamdon, TA14 6QXEmail: contact@carchive.ukWebsite: vehicleservicehistory.co.ukIf you are dissatisfied with how your personal information has been handled, you may have the right to complain to the Information Commissioner's Office (ICO).